What are the most fundamental changes when we look at customer behavior? How can we remain distinctive? And what can we do stay in touch with customers, now that most employees work from home? These are big questions affecting the future of customer centricity.
Today we are talking to Flamish thought leader Steven van Belleghem about his view on a fast changing world. Steven is a keynote speaker, specialized in the ‘future of customer centricity’, writer of 4 best selling management books, and guest lecturer at the London Business School.
Or listen to the podcast episode.
Are you curious about what other topics will be talked about in our video series? Have a look on all our guest on the overview page.View all our guests