What are the most fundamental changes when we look at customer behavior? How can we remain distinctive? And what can we do stay in touch with customers, now that most employees work from home? These are big questions affecting the future of customer centricity.
Today: The future of customer centricity
Today we are talking to Flamish thought leader Steven van Belleghem about his view on a fast changing world. Steven is a keynote speaker, specialized in the ‘future of customer centricity’, writer of 4 best selling management books, and guest lecturer at the London Business School.
Watch the interview with Steven van Belleghem
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Watch all the interviews
Are you curious about what other topics are discussed in our video series? Have a look at all our guests on the overview page.